If you’re not 100% delighted with your Grayling purchase, we offer a full refund within 30 days or store credit within 90 days of purchase. Clearance items are eligible for exchange only. We kindly request your items to be in the same brand new condition as the day your item(s) were shipped.
In certain instances, we may not allow returns of jewelry with obvious signs of use or that are damaged for reasons not due to our error. We promise to be reasonable and fair, but may occasionally refuse returns that abuse the aforementioned policies. Please contact us with any questions regarding our return policy.
Please visit our self-serve RETURNS PORTAL to process a return or exchange.
Shop with confidence! Grayling offers a 1-Year Limited Warranty on item(s) purchased at graylingjewelry.com and through our retail store.
Our 1-Year Limited Warranty covers defects from errors in craftsmanship and/or faulty components. It does not cover excessive wear and tear, missing earrings, or broken chains or stones due to blunt or excessive force. However, we will do our best to repair, replace or restore your piece of jewelry whenever possible.
If you purchased your jewelry from an authorized Grayling retailer, please take your piece to your retailer and they will return it to us for inspection. Otherwise, please contact us directly.