Shipping & Returns


Extended Holiday Return Policy

Items purchased between October 26, 2020 and December 31, 2020 may be returned through January 31, 2021. 

If you were given an item from Grayling that you would like to return:

Please send an email to support@graylingjewelry.com with the original purchaser's name and email address. We will issue you a prepaid return label. Upon receipt and processing of your return, you will receive an email from Grayling with confirmation of your refund in the form of store credit. Items must be unworn and in the brand new condition as the day your item(s) were shipped.

If you are the original purchaser and would like to make a return:

Please visit our self-serve RETURNS PORTAL to process your return or exchange.

Please contact support@graylingjewelry.com with any questions - we'll be glad to help!


Regular Return Policy (outside the holiday season)

We stand behind our jewelry and guarantee your satisfaction!

If you’re not 100% delighted with your Grayling purchase, we offer a full refund within 30 days or store credit within 90 days (issued via gift card) from date of purchase. Items must be unworn and in the brand new condition as the day your item(s) were shipped.

In certain instances, we may not allow returns of jewelry with signs of use or that are damaged for reasons not due to our error. We promise to be reasonable and fair, but may occasionally refuse returns that abuse the aforementioned policies. Please contact us with any questions regarding our return policy.

Return Information

If your order was placed in the last 90 days, you are welcome to return your order, so long as items are unworn and in brand new condition. To make a return, visit our returns portal here: 

START A RETURN 

Please do not ship packages back without using the link above. This process allows us to assure your return is processed in a timely manner. We are not responsible for jewelry broken in transit or lost and/or damaged return packages. We recommend you pad, insure and track your package.

Exchanges

We invite you to make an exchange here:

START AN EXCHANGE

Exchange items must meet our Returns Policy above. Any applicable shipping costs are non-refundable. If you have concerns or questions regarding an exchange, please contact us for assistance. We'd be more than happy to assist!

Refunds

So long as your items aren't "final sale" items, are unworn and received within 30 days, a refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days. There is often some processing time before a refund is posted. If you’ve contacted your bank and you still have not received your refund, please contact us. Items returned between 30-90 days after original date of purchase may be eligible for store credit (issued via gift card).

 

Gift Return Policy

Gifts are eligible for store credit (issued via gift card) only within 30 days. Once the returned item is received, an e-gift card will be emailed. We do not offer refunds on gift purchases.

Shipping Information
SHIPPING METHOD
SHIPPING RATES
SHIPPING TIME
 USPS First Class
$5.95 or FREE
5-10 Business Days*
 USPS Priority
$14.95
2-3 Business Days*
 USPS Express Guaranteed
$24.95
1-2 Business Days* 
 International First Class 
$14.95
 8-14 Business Days*
 International Priority
varies by location 5-10 Business Days*
*Due to the handmade nature of our jewelry, most orders ship 7-10 days after order date, unless otherwise indicated within the product listing or Priority or Express Shipping was selected at checkout. Additional options may be available at checkout. Orders include a tracking number for convenience. Free Shipping on U.S. orders of $50+.  Please contact us with any questions regarding shipping information, we are here to help!

Free Shipping On Domestic Orders $50+

Orders $50 or more qualify for free standard shipping via USPS First Class Mail. Please note, free shipping is available only within the U.S.A.

Shipping Times

All orders are shipped within 7-10 business days (unless otherwise indicated within an item's product description). Orders placed with our Priority/Express Mail option ship within 1-2 days. A tracking number is emailed for your convenience. Please contact us for additional shipping options or alternate carriers.

International Delivery

We offer a flat rate, $14.95 First Class International Mail option as well as International Priority for expedited shipping. All orders shipping internationally are subject to shipping fees based on the shipping country's taxes, tariffs and duties, Generally, the customer owes nothing additional at delivery but in rare cases some fees may be assessed. Grayling Jewelry is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. 

We do not ship to the following areas: Afghanistan, Åland Islands, Albania, Andorra, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bouvet Island, British Indian Ocean Territory, Brunei, Cambodia, Christmas Island, Cocos (Keeling) Islands, Cyprus, Estonia, French Southern Territories, Gibraltar, Guadeloupe, Guernsey, Heard & McDonald Islands, Hungary, Indonesia, Iran, Iraq, Isle of Man, Jersey, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Macao SAR China, Maldives, Mayotte, Moldova, Mongolia, Montenegro, Myanmar (Burma), Nepal, North Korea, Oman, Pakistan, Palestinian Territories, Qatar, Réunion, Russia, San Marino, Saudi Arabia, South Georgia & South Sandwich Islands, Svalbard & Jan Mayen, Syria, Taiwan, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Vatican City, Yemen.

1-Year Warranty

Shop with confidence! Grayling offers a 1-Year Limited Warranty on item(s) purchased at graylingjewelry.com and through our retail store. 

Our 1-Year Limited Warranty covers defects from errors in craftsmanship and/or faulty components. Our 1-year limited warranty does not cover wear and tear, missing earrings, tarnished chain, or broken chains or stones due to blunt or excessive force, however, we will do our best to repair, replace or restore your piece of jewelry whenever possible.

If you purchased your jewelry from an authorized Grayling retailer, please take your piece to your retailer and they will return it to us for inspection.

Price Adjustments

Grayling will honor a one-time price adjustment (via a gift card) on items originally purchased at full-price within 7 days of in-store purchase (or ship date for online orders). Due to very limited stock on hand, items purchased during our sample sale or on clearance are ineligible for price adjustments, please contact us with any questions.

Defective Items

We will absolutely replace items if they are defective or damaged in transit, and, in many cases, we will send you a replacement and email you a pre-paid return label. If you believe you have received a defective item, please contact us.

Natural Stones Disclaimer

We do our best to exceed your expectations when choosing natural stones for pieces, but exact matches are virtually impossible. If you have specific needs for a natural stone, please contact us before placing an order. Size and color of stones will vary from pieces pictured online.

Repairs

We are happy to repair, replace or make an effort to restore your piece of jewelry whenever possible. If your jewelry has a defect from errors in craftsmanship and/or faulty components, this service will most likely be free of charge. If your jewelry needs to be repaired due to wear and tear, tarnished chain, or broken chains and/or stones we will gladly repair, replace or make an effort to restore your piece of jewelry at a fair price. Occasionally, materials are no longer available and substitutions must be made. Please  contact us regarding repairs.

Earring Replacements

We’ve all been there. Just like socks, earrings have a way of disappearing! If you are missing an earring, we will try to assist you as best we can. We cannot always offer a replacement as styles change and materials fluctuate. We may ask you to send your single earring to us for matching purposes. Please contact us so we may assess your individual situation. A replacement fee may apply.

Need more help?

Send us a note for any reason at any time! Real humans are standing by!