Shipping & Returns

 
Holiday Delivery Times - USA
• Free Shipping: Order by 12/15 at 6pm PST to receive by 12/24

• 3-Day Shipping: Order by 12/17 at 6pm PST to receive by 12/24

• Express Guaranteed: Order by 12/19 at 6pm PST to receive by 12/24

Return Policy

We stand behind our jewelry and guarantee your satisfaction!

If you’re not 100% delighted with your Grayling purchase, we offer a full refund within 30 days or exchange/store credit within 90 days. We kindly request your items to be in the same brand new condition as the day your item(s) were shipped. 

In certain instances, we may not allow returns of jewelry with obvious signs of use or that are damaged for reasons not due to our error. We promise to be reasonable and fair, but may occasionally refuse returns that abuse the aforementioned policies. Please contact us with any questions regarding our return policy.

Return Address

If your order was placed in the last 90 days, you are welcome to return your order. Please include a copy of your original invoice (as well as refund/exchange instructions) and mail to the address below. We are not responsible for lost return packages and recommend you insure and track your package. You are welcome to use the shipping method of your choice. Any applicable shipping costs are non-refundable. 

Please address all returns to:
Grayling Online Returns
1609 NE Alberta St.
Portland, OR, USA 97211
503-548-4979

Refunds

So long as your items aren't "final sale" items, are unworn and received within 30 days, a refund will be processed, and a credit will be applied to your credit card or original method of payment, within 5-7 business days. There is often some processing time before a refund is posted. If you’ve contacted your bank and you still have not received your refund, please contact us. Items returned between 30-90 days after original date of purchase may be eligible for exchange/store credit.

Gift Return Policy

Gifts are eligible for exchange only within 30 days. Once the returned item is received, an e-gift card will be emailed. We do not offer refunds on gift purchases.

1-Year Warranty

Shop with confidence! Grayling offers a 1-Year Limited Warranty on item(s) purchased at graylingjewelry.com and through our retail store. 

Our 1-Year Limited Warranty covers defects from errors in craftsmanship and/or faulty components. Our 1-year limited warranty does not cover wear and tear, missing earrings, tarnished chain, or broken chains or stones due to blunt or excessive force, however, we will do our best to repair, replace or restore your piece of jewelry whenever possible.

If you purchased your jewelry from an authorized Grayling retailer, please take your piece to your retailer and they will return it to us for inspection.

Price Adjustments

Grayling will honor a one-time price adjustment (via store credit) on items originally purchased at full-price within 7 days of in-store purchase (or ship date for online orders). Due to very limited stock on hand, items purchased during our sample sale or on clearance are ineligible for price adjustments, please contact us with any questions.

Processing Exchanges

If you have requested an exchange, we will ship out your replacement items once we receive the merchandise you are returning.

Defective Items

We will absolutely replace items if they are defective or damaged in transit, and, in many cases, we will send you a replacement and email you a pre-paid return label. If you believe you have received a defective item, please contact us.

Natural Stones Disclaimer

We do our best to exceed your expectations when choosing natural stones for pieces, but exact matches are virtually impossible. If you have specific needs for a natural stone, please contact us before placing an order. Size and color of stones will vary from pieces pictured online. 

Repairs

We are happy to repair, replace or make an effort to restore your piece of jewelry whenever possible. If your jewelry has a defect from errors in craftsmanship and/or faulty components, this service will most likely be free of charge. If your jewelry needs to be repaired due to wear and tear, tarnished chain, or broken chains and/or stones we will gladly repair, replace or make an effort to restore your piece of jewelry at a fair price. Occasionally, materials are no longer available and substitutions must be made. Please  contact us regarding repairs.

Earring Replacements

We’ve all been there. Just like socks, earrings have a way of disappearing! If you are missing an earring, we will try to assist you as best we can. We cannot always offer a replacement as styles change and materials fluctuate. We may ask you to send your single earring to us for matching purposes. Please contact us so we may assess your individual situation. A replacement fee may apply.

Free Shipping On Domestic Orders

All orders qualify for free standard shipping via USPS First Class Mail. Please note, free shipping is available only within the U.S.A.

Shipping Times

All orders are shipped within 1-2 business days (unless otherwise indicated within an item's product description) and a tracking number is emailed for your convenience. Please contact us for additional shipping options or alternate carriers.

International Delivery

We offer a flat rate, $14.95 First Class International Mail option as well as International Priority for expedited shipping. All orders shipping internationally are subject to shipping fees based on the shipping country's taxes, tariffs and duties, Generally, the customer owes nothing additional at delivery but in rare cases some fees may be assessed. Grayling Jewelry is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. 

WE'RE HERE TO HELP

Send us a note for any reason at any time! Real humans are standing by!