Shipping & Returns
We stand behind our jewelry and guarantee your satisfaction!
If you’re not 100% delighted with your Grayling purchase, we offer a full refund within 30 days, provided the jewelry was not purchased at a discount. We will gladly offer store credit or a replacement for returns on full-price items made outside 30 days. Sample sale and clearance items are eligible for exchange only. We kindly request your items to be in the same brand new condition as the day your item(s) were shipped.
In certain instances, we may not allow returns of jewelry with obvious signs of use or that are damaged for reasons not due to our error. We promise to be reasonable and fair, but may occasionally refuse returns that abuse the aforementioned policies. Please contact us with any questions regarding our return policy.
To return your order, just include a copy of your original invoice and mail to the address below. We are not responsible for lost return packages and recommend you insure and track your package. You are welcome to use the shipping method of your choice. Any applicable shipping costs are non-refundable.
Please address all returns to:
Grayling Online Returns
1609 NE Alberta St.
Portland, OR 97211
If your items are not clearance or sample sale items, are unworn and received within 30 days, a refund will be processed, and a credit will be applied to your credit card or original method of payment, within 5-7 business days. There is often some processing time before a refund is posted. If you’ve contacted your bank and you still have not received your refund, please contact us.
Gifts are eligible for exchange only within 30 days. Once the returned item is received, an e-gift card will be emailed. We do not offer refunds on gift purchases.
Shop with confidence! Grayling offers a 1-Year Limited Warranty on item(s) purchased at graylingjewelry.com and through our retail store.
Our 1-Year Limited Warranty covers defects from errors in craftsmanship and/or faulty components. Our two-year limited warranty does not cover wear and tear, missing earrings, tarnished chain, or broken chains or stones due to blunt or excessive force, however, we will do our best to repair, replace or restore your piece of jewelry whenever possible.
If you purchased your jewelry from an authorized Grayling retailer, please take your piece to your retailer and they will return it to us for inspection.
Grayling will honor a one-time price adjustment (via store credit) on items originally purchased at full-price within 7 days of in-store purchase (or ship date for online orders). Due to very limited stock on hand, items purchased during our sample sale or on clearance are ineligible for price adjustments, please contact us with any questions.
If you have requested an exchange, we will ship out your replacement items once we receive the merchandise you are returning.
We will absolutely replace items if they are defective or damaged in transit, and, in many cases, we will send you a replacement and email you a pre-paid return label. If you believe you have received a defective item, please contact us.
We do our best to exceed your expectations when choosing natural stones for pieces, but exact matches are virtually impossible. If you have specific needs for a natural stone, please contact us before placing an order. Size and color of stones will vary from pieces pictured online.
We are happy to repair, replace or make an effort to restore your piece of jewelry whenever possible. If your jewelry has a defect from errors in craftsmanship and/or faulty components, this service will most likely be free of charge. If your jewelry needs to be repaired due to wear and tear, tarnished chain, or broken chains and/or stones we will gladly repair, replace or make an effort to restore your piece of jewelry at a fair price. Occasionally, materials are no longer available and substitutions must be made. Please contact us regarding repairs.
We’ve all been there. Just like socks, earrings have a way of disappearing! If you are missing an earring, we will try to assist you as best we can. We cannot always offer a replacement as styles change and materials fluctuate. We may ask you to send your single earring to us for matching purposes. Please contact us so we may assess your individual situation. A replacement fee may apply.
All orders qualify for free standard shipping via USPS First Class Mail. Please note, free shipping is available only within the U.S.A.
All orders are shipped within 1-2 business days, and a tracking number is emailed for your convenience. Please contact us for additional shipping options or alternate carriers.